Privacy Policy

1. Information We Collect

At Flare Forge Quinton Hotel, we collect information to provide you with exceptional service and ensure your comfort during your stay. This includes:

• Personal Information: Name, address, phone number, email address, and payment information
• Reservation Details: Check-in/check-out dates, room preferences, special requests
• Service Usage: Information about your use of our facilities including Artisan Spa & Wellness Center, Forge Restaurant & Bar, Indoor Heated Pool, 24/7 Fitness Studio, Business Conference Center, and Valet Parking
• Communication Records: Correspondence with our staff and customer service
• Website Data: IP address, browser type, pages visited, and cookies

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your hotel reservations and stay
• Providing personalized services and room accommodations (Standard King Room, Executive Suite, Deluxe Twin Room, Presidential Penthouse, Family Corner Suite)
• Facilitating access to our facilities and amenities
• Processing payments and maintaining financial records
• Communicating with you about your reservation, services, and special offers
• Improving our services and customer experience
• Complying with legal obligations and safety requirements

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party companies that help us operate our hotel services (payment processors, cleaning services, maintenance)
• Legal Requirements: When required by law, court order, or government regulation
• Business Partners: With your consent, for joint marketing efforts or special packages
• Emergency Situations: To protect the safety and security of our guests and staff

4. Data Security

We implement comprehensive security measures to protect your personal information:

• Encrypted data transmission and storage
• Secure payment processing systems
• Limited access to personal information on a need-to-know basis
• Regular security audits and updates
• Staff training on privacy and security protocols

5. Your Privacy Rights

As a guest of Flare Forge Quinton Hotel, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Restriction: Request limitation on how we use your information
• Portability: Request transfer of your information to another service provider
• Objection: Object to certain uses of your personal information

6. Cookies and Website Data

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Help us analyze website usage and improve performance
• Marketing Cookies: Used to provide relevant advertisements and offers

You can manage your cookie preferences through your browser settings.

7. Retention of Information

We retain your personal information for as long as necessary to:

• Provide you with our services and maintain your guest history
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and customer experience

Typically, we retain guest information for up to 7 years after your last stay, unless a longer retention period is required by law.

8. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Flare Forge Quinton Hotel does not knowingly collect personal information from children under 13 years of age. Our Family Corner Suites are designed for families, but reservations must be made by adults. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

10. International Guests

For international guests visiting our Vancouver location, please be aware that your information will be processed in Canada and may be subject to Canadian privacy laws. We ensure appropriate safeguards are in place for international data transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have provided your email address)
• Providing notice during your next stay or interaction with us

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: